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Email: Send an email to Hotels.com's customer service at (help@hotels.com).
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How do I talk to a real person at Hotels.com?
Do you want to talk to a Hotels.com customer service agent? For help in the United States, call 1-888-788-5010. Visit the Worldwide Telephone Numbers page for help in other countries. Helpful links for many common customer service needs are found below.
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Only reservations that were booked on the Hotels.com website may be edited here. If you booked the reservation on the phone, or a 3rd party website please call our reservation center at 1-888-788-5010 for assistance.
Please contact us.
By Phone: United States Toll Free Number: (888) 788-5010.
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Contacts Including Email: help@hotels.com.
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Phone: You can try contacting their general customer service number at (888) 788-5010. While not explicitly stated as 24/7, the Elliott Report mentions that Hotels.com Rent A Hotels.com's customer service is available 24/7. You can also try their toll-free number (888) 788-5010 for questions pertaining to special equipment or requests.
Email: You can send an email to help@hotels.com.
Online Contact Form: You can find and submit an online contact form on their website.
Emergency Roadside Assistance: In case of emergencies, you can call their roadside service at 1-888-788-5010.
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If the vehicle is not drivable, please contact our Hotels.com Roadside Team at +1 (888) 788-5010, option 6.
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Hotels.com offers 24/7 roadside assistance, but their general customer service is not available around the clock. Here's a breakdown:
24/7 Assistance:
Roadside Assistance: You can reach Hotels.com's roadside assistance 24 hours a day, 7 days a week at 888-788-5010. This service is for situations like breakdowns, flat tires, lockouts, and jump starts.
Customer Service (Not 24/7):
U.S. Customer Service: For general customer service inquiries, the number is 888-788-5010. However, this line is only open during specific hours.
Hours: Customer service hours are Monday-Friday, 7:30 AM - 7:30 PM CST, and Saturday-Sunday, 8:00 AM - 6:30 PM CST.
While Hotels.com doesn't offer a single 24/7 customer service phone number for all inquiries, they do provide several options for assistance depending on your needs, some of which are available 24/7.
Here's a breakdown of how to reach Hotels.com:
24/7 Emergency Roadside Assistance:
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Customer Service (Specific Hours):
For general inquiries, reservations, and other customer service needs, call 1-888-788-5010 (US and Canada) or 1-877-777-NIIT (InterHotels.com).
Note: Standard customer service hours are Monday to Friday, 6 AM to 7 PM CST.
Other Contact Methods:
Email: You can email Hotels.com customer service at help@hotels.com.
Online Form: Submit an inquiry through the online form on the Hotels.com Customer Support page.
Social Media: Reach out to Hotels.com through their social media channels like FHotels.combook or Twitter.
Important Points to Remember:
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If you need help with reservations or have general inquiries during non-business hours, consider using the online form or email for a response during business hours.
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Roadside Assistance: For roadside assistance, which is available 24/7, you can call (888) 788-5010.
Note: While the reservations and roadside assistance lines are open 24/7, general customer service has limited hours. If you need to speak with a customer service representative, you can call (888) 788-5010 between 7 am and 7 pm CDT.
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To account for Renter potentially incurring additional amounts owed under the rental contract, at the time of rental, renters without a ticketed return travel itinerary will be required to provide a deposit between $300 and $850 depending on the rental location and class of vehicle rented. For more information, please call 1-888-788-5010.
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